Privacy Policy

1. Information We Collect

When you register for, access, or use the cb88 platform, we collect certain categories of personal data to provide you with a complete, safe, and personalised gaming experience. The information we gather includes, but is not limited to:

• Identity data: full name, date of birth, gender, and a copy of government-issued identification (National ID or passport) for mandatory Know Your Customer (KYC) verification.
• Contact data: mobile phone number, email address, and residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Financial data: bKash wallet number, Nagad account, Rocket account, Upay, Visa/Mastercard details, transaction history, deposit amounts, and withdrawal records. We do not store full card numbers on our servers.
• Technical data: IP address, device type, operating system, browser type, session timestamps, and pages visited within the cb88 platform.
• Behavioural data: game history, betting patterns, favourite game categories (cricket, slots, live casino), session duration, and promotional responses.

We collect this information directly when you provide it during registration or account updates, automatically when you interact with our platform, and occasionally from third-party payment processors to verify transaction integrity.

2. How We Use Your Information

cb88 processes personal data only for legitimate, clearly defined purposes. We do not sell your data to third parties for marketing. The purposes for which we use your information include:

• Account management: creating, maintaining, and verifying your cb88 player account, including identity and age verification to ensure compliance with our 21+ policy.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard with accurate reconciliation.
• Platform improvement: analysing aggregate usage data to enhance game offerings, page performance, and the overall user experience for players across Bangladesh.
• Responsible gaming: monitoring betting activity to detect signs of problem gambling and enable responsible gaming interventions such as deposit limits or self-exclusion.
• Security and fraud prevention: detecting unauthorised access attempts, verifying the integrity of payment transactions, and protecting accounts from misuse.
• Communications: sending you important account notifications, promotional offers you have opted into, and updates about new cricket betting markets, slots releases, or platform features.

3. Data Sharing and Disclosure

cb88 does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We may share limited data in the following circumstances:

• Service providers: trusted third-party partners (such as payment processors, KYC verification vendors, and cloud infrastructure providers) who assist in operating the cb88 platform. These partners are bound by strict confidentiality obligations and are not permitted to use your data for any other purpose.
• Legal obligations: where required by applicable law, court order, or regulatory authority, cb88 may disclose personal data to competent authorities. We will notify you of any such disclosure to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of cb88's business, your personal data may be transferred as part of that transaction. You will be notified via the registered email address on your account.

We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Cookies and Tracking Technologies

cb88 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep you logged in securely, and analyse how our pages are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

You may adjust cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cb88 platform, including the ability to maintain a logged-in session. We do not use cookies to serve third-party advertisements on our platform.

5. Data Security

cb88 employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server environments with access controls, regular security audits, and staff training on data protection practices.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the incident. We encourage you to choose a strong, unique password for your cb88 account and to keep your login credentials confidential.

6. Payment Data and Financial Information

All financial transactions on the cb88 platform — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and all withdrawal requests — are processed through secure, encrypted payment channels. We collect only the minimum payment data required to execute and verify your transactions. Full payment card numbers are never stored on our systems; tokenisation is used where applicable to protect your financial details.

Transaction records are retained for a minimum period as required by applicable financial regulations and for the purposes of dispute resolution. If you have a query about a specific transaction, please contact our support team using the email address provided in this policy.

7. Your Rights Over Your Personal Data

As a registered player on the cb88 platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us using the details at the end of this policy.

• Right to access: you may request a copy of the personal data cb88 holds about you at any time.
• Right to rectification: if your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Please note that we may be required to retain certain data to comply with legal obligations (for example, financial records).
• Right to restrict processing: you may request that we limit the way we use your data while a dispute or investigation is ongoing.
• Right to withdraw consent: where we process your data based on consent (for example, for marketing emails), you may withdraw that consent at any time by contacting us or updating your account communication preferences.

We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your information from unauthorised disclosure.

8. Data Retention

cb88 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required for these purposes, we will securely delete or anonymise it.

Closed account data is typically retained for a minimum of five years following closure, as required by standard financial record-keeping practices. Certain categories of data — such as KYC documents and transaction logs — may be retained for longer periods where mandated by applicable regulations.

9. Children's Privacy and Age Verification

The cb88 platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, we employ age verification measures to confirm that all new players meet this requirement. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child may have registered on the platform are encouraged to contact us immediately at the email address provided in this policy.

10. Changes to This Privacy Policy

cb88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the cb88 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how cb88 is protecting your information. Your continued use of the platform following the posting of a revised policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within five business days.

Email: [email protected] (plain text — do not reply via automated systems). Our support team is available 24/7 to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

Why Players Trust cb88